CRM OnePlus ("we", "our", "us") respects your privacy and is committed to protecting the information you provide while using the CRM OnePlus mobile application ("App").
This Privacy Policy explains what information we collect, how we use it, how we protect it, when it may be shared, and the choices available to you.
1. About CRM OnePlus
CRM OnePlus is a customer relationship management application designed to help users manage business contacts, leads, customers, follow-ups, tasks, notes, transactions, and related business activities.
The App allows users to create and manage business-related information within their CRM account.
2. Information We Collect
Depending on how you use CRM OnePlus, we may collect the following categories of information.
2.1 Account Information
When you create or use an account, we may collect:
- Name
- Mobile phone number
- Email address
- Username or user ID
- Password or authentication information
- Profile information
- Organization or company information
2.2 Customer and Business Information
CRM OnePlus allows users to voluntarily enter business-related information, including:
- Customer names
- Lead names
- Customer phone numbers
- Customer email addresses
- Company names
- Business addresses
- Lead details
- Follow-up information
- Notes and remarks
- Tasks and reminders
- Deal or opportunity information
- Transaction or account-related information
- Other information entered by the user into the CRM
2.3 Contact Information
If you choose to use features that require access to your device contacts, the App may request permission to access contact information such as names and phone numbers.
Contact information is used to provide requested CRM functionality, such as selecting or importing contacts.
The App will not access your contacts unless the relevant permission is granted by you.
2.4 Device and Technical Information
We may automatically receive limited technical information necessary to operate, secure, and improve the App, such as:
- Device type
- Operating system version
- App version
- Device identifiers where technically required
- IP address
- Network information
- Crash information
- Log information
- Basic application usage information
2.5 Camera, Files and Media
If CRM OnePlus provides features such as document upload, profile photo upload, receipt/document attachment, or image capture, the App may request access to your camera, photos, media, or files.
Such access is used only when you initiate the relevant feature.
2.6 Notifications
CRM OnePlus may send notifications relating to:
- Follow-up reminders
- Tasks
- Customer activities
- Account-related messages
- Important application updates
- Security notifications
3. How We Use Information
We may use collected information to:
- Create and manage your CRM account.
- Authenticate users and maintain account security.
- Provide CRM features and functionality.
- Store and display leads, customers, contacts, notes, tasks, and business information.
- Provide follow-up reminders and notifications.
- Process requests made by you through the App.
- Maintain and improve the App.
- Detect and prevent fraud, misuse, security incidents, or unauthorized access.
- Diagnose technical problems and application crashes.
- Communicate with you regarding your account or our services.
- Comply with applicable legal obligations.
- Protect our rights, users, systems, and services.
We do not sell your personal information to third parties.
4. How We Share Information
We may share information only when reasonably necessary for operating CRM OnePlus or complying with applicable legal obligations.
4.1 Service Providers
We may use trusted third-party service providers for services such as:
- Cloud hosting
- Database hosting
- Application infrastructure
- Authentication
- Notifications
- Analytics
- Crash reporting
- Technical support
These providers may process information on our behalf and are expected to use it only for the services they provide to us.
4.2 Legal Requirements
We may disclose information where reasonably necessary to:
- Comply with applicable laws or legal processes.
- Respond to valid government or regulatory requests.
- Detect or prevent fraud or security incidents.
- Protect the rights, safety, and property of users, us, or others.
4.3 Business Transfers
If our business or substantially all of its assets are involved in a merger, acquisition, restructuring, financing, or sale, information associated with the App may be transferred as part of that transaction, subject to applicable law.
5. User-Controlled CRM Data
CRM OnePlus may contain business information entered by you or your organization.
You are responsible for ensuring that you have the appropriate authorization to enter, store, and process information belonging to customers, employees, contacts, or other individuals.
You should not use CRM OnePlus to store information that you are not legally permitted or authorized to process.
6. Data Security
We take reasonable technical and organizational measures to protect information against unauthorized access, alteration, disclosure, loss, or destruction.
Security measures may include:
- Secure authentication
- Access controls
- Encryption during transmission
- Secure server infrastructure
- Password protection
- Monitoring for suspicious activity
- Regular security and system maintenance
However, no electronic transmission or storage system can be guaranteed to be completely secure.
7. Data Retention
We retain information for as long as reasonably necessary to:
- Provide CRM OnePlus services.
- Maintain your account.
- Provide requested functionality.
- Meet legitimate business requirements.
- Resolve disputes.
- Enforce agreements.
- Comply with legal, regulatory, or security obligations.
When information is no longer required, we may delete, anonymize, or securely dispose of it in accordance with our retention practices and applicable law.
8. Account and Data Deletion
You may request deletion of your CRM OnePlus account and associated personal information.
To request account deletion, contact us using the email address provided below.
Please include the email address or mobile number associated with your CRM OnePlus account and clearly state that you want your account and associated data deleted.
After receiving a valid deletion request, we will take reasonable steps to delete or anonymize the associated information, subject to information that we are legally required or permitted to retain.
Certain information may need to be retained for legitimate purposes such as legal compliance, fraud prevention, security, dispute resolution, or financial recordkeeping.
9. Third-Party Services
CRM OnePlus may use third-party services or software development kits ("SDKs") to provide hosting, analytics, crash reporting, notifications, authentication, or other technical services.
Such third parties may process limited information as necessary to provide their services.
If third-party services are added, removed, or changed, this Privacy Policy may be updated accordingly.
10. Children's Privacy
CRM OnePlus is intended for business and professional use and is not directed toward children.
We do not knowingly collect personal information from children where such collection is prohibited by applicable law.
11. International Data Processing
Depending on our hosting providers and service infrastructure, your information may be processed or stored on servers located in countries other than your country of residence.
Where required, we take reasonable measures to ensure that such processing is conducted in accordance with applicable privacy and data-protection requirements.
12. Your Privacy Choices
Depending on the functionality available in CRM OnePlus, you may have the ability to:
- Update your account information.
- Correct inaccurate information.
- Remove information you have entered.
- Control certain device permissions.
- Disable notifications.
- Request account deletion.
- Request deletion of associated personal information.
13. Permissions Used by the App
CRM OnePlus may request certain Android permissions depending on the features you use.
Contacts
Used when you choose to access or import contacts for CRM purposes.
Camera
Used for features requiring image capture, such as uploading a profile image or business document.
Photos, Media and Files
Used when you choose to upload or attach files or images.
Notifications
Used for reminders, follow-ups, tasks, and important account or application notifications.
Permissions are requested only when needed for the relevant functionality, and you can manage permissions through your device settings.
14. Cookies and Similar Technologies
The App itself may not use traditional browser cookies. However, our websites, backend services, analytics services, or third-party technologies may use cookies or similar technologies where necessary for functionality, security, analytics, or service improvement.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in CRM OnePlus features, data processing practices, third-party services, legal requirements, or security practices.
When we make changes, we will update the "Last Updated" date at the top of this Privacy Policy.
16. Contact Us
Developer/Company: Radical tech Support
Email: business@radicaltechsupport.com
Website: https://www.radicaltechsupport.com
17. Acceptance
By using CRM OnePlus, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of information as described herein, subject to applicable law.